Last updated: July 2025

The website www.moonbears.it protects its users' privacy in accordance with Regulation (EU) 2016/679 (GDPR) and current Italian legislation.

1. Data controller

The controller of your personal data is:
moonbears.it di Silvia Ferioli
Email: info@moonbears.it

PEC: moonbearsit@pec.it
VAT number: 04056200126

2. Personal data collected

We may collect the following information:

• Identification and contact details (name, email address, postal address, telephone number)

• Order and invoicing information

• Technical and browsing data (IP address, technical cookies)

• Moonbears.it does not process any payment data directly. Payments are made through secure systems managed by third parties, such as PayPal.

3. Purposes and legal bases for processing

Data is processed to:

• Fulfil orders and provide the requested service (legal basis: performance of a contract)

• Comply with tax and legal obligations (legal basis: legal obligation)

• Handle enquiries, complaints and correspondence (legal basis: legitimate interest)

• Send promotional communications, only with prior consent (legal basis: consent)

4. How data is processed

Data is processed lawfully, fairly and transparently, using electronic and paper-based systems.
Data is not used for profiling or automated decision-making.

5. Data retention

• Contractual and tax data: retained for 10 years

• Data for promotional purposes: until consent is withdrawn

• Cookies: see our Cookie Policy

6. Data recipients

Data may be disclosed to:

• Couriers delivering orders

• Our accountant and tax advisers

• Technical service providers (e.g. Wix hosting, PayPal payments)
  All service providers are bound by confidentiality obligations and GDPR compliance requirements.

7. Transfers outside the EU

The website is hosted on Wix, which also has servers outside the European Union.
Transfers comply with Articles 44 et seq. of the GDPR, using Standard Contractual Clauses approved by the European Commission.

8. Your rights

You have the right to:

• Access, rectify or erase your data

• Request restriction of processing or object to processing

• Receive your data in a portable format

• Withdraw your consent at any time

To exercise your rights, email info@moonbears.it or write to the certified email (PEC) address listed above.
You have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).

9. Cookies

The website uses only technical cookies necessary for its operation.
For more information, please see our Cookie Policy.

10. Changes to this policy

Moonbears.it reserves the right to update this policy.
Users will be informed of significant changes.